Whisk Green Automator

Summary: all payments are final. Because the Service delivers digital access, credits and licences immediately, we do not offer refunds once access has been granted — including for unused credits, unused time inside a billing period, or a change of mind. The only exceptions are listed in section 3 below and any right that mandatory law gives you.

1.Scope

This policy applies to every purchase of a Whisk Green Automator plan (monthly, yearly or lifetime), whether made from the browser extension, the website, or the plans screen, and forms part of our Terms of Service. Payments are processed by Stripe.

2.Why digital purchases are final

When you pay, you immediately receive:

activation of Pro on your account, and
access to the paid features, models and export options, and
where applicable, an allocation of unlimited or metered generations.

That delivery is instantaneous and cannot be returned. We therefore do not refund on the basis of unused credits, unused time remaining in a period, forgetting to cancel, no longer needing the Service, or a change in personal or business circumstances.

3.The only cases we refund

Case	What we do
Duplicate charge — the same plan charged twice by mistake	Full refund of the duplicate, on request
Unauthorised charge — your payment method was used without your permission	Full refund after verification, and we help secure the account
You paid but never received access, and we cannot restore it within 14 days of you reporting it	Full refund of the affected payment
Mandatory law — where a refund cannot lawfully be refused	As required by that law

A refund ends your Pro access immediately. Where a refund is issued, it is returned to the original payment method through Stripe; we do not control how long your bank takes to show it.

3a.Consumers in the EU/UK — statutory right of withdrawal

For digital content supplied immediately, the law gives you a 14-day right of withdrawal unless you expressly consent to immediate delivery and acknowledge that you thereby lose that right.

By completing a purchase you give that express consent and acknowledgement. You ask us to start delivering the digital Service immediately, and you accept that you lose the 14-day right of withdrawal from the moment delivery begins.

If you have not yet used the Service in any way, you may still withdraw within 14 days of the purchase by writing to support@menumake.net from the e-mail address of your account, quoting the payment date and the Stripe receipt. We will confirm in writing. This statutory right is not affected by any other clause of this policy or of the Terms.

4.Cancelling a subscription

You can cancel a monthly or yearly plan at any time from your account page → Manage billing, which opens the Stripe billing portal, or by writing to support@menumake.net.
Cancelling stops the next renewal. Your Pro access continues until the end of the period you already paid for, and then ends automatically. You keep the full benefit of the period you paid.
Partial periods are not refunded. Cancelling in the middle of a month or year does not create a refund for the unused days, and no credit is carried over.
Cancel before the renewal date. Renewal charges are made automatically. If you do not cancel in time, the renewal is a completed purchase under this policy. Contact us as soon as possible; if the renewed period has not been used at all, we may, at our discretion, refund it minus processing fees.
Cancelling the subscription does not delete your account or your remaining free credits.

5.How to request a refund

Write to support@menumake.net from the e-mail address on your account, and include:

the account e-mail address;
the date of the payment and the amount;
the Stripe receipt or invoice number (available in your account page under "Payment history");
which of the cases in section 3 you are relying on, with any supporting detail.

We answer every request. Requests that fall under section 3 are normally resolved within 5 business days; we may ask for information needed to verify the charge.

6.Chargebacks and payment disputes

Please contact us before opening a dispute. Almost every problem can be solved faster by e-mail than by a bank dispute.
If you open a chargeback or payment dispute without contacting us first, or if a dispute is resolved in our favour, we may suspend or permanently terminate your account and revoke any licence granted to you.
We cooperate fully with Stripe and with card networks in investigating disputes, and we provide the account records, delivery evidence and acceptance logs needed to show that the Service was delivered.

7.Abuse of this policy

Repeated purchase-and-refund behaviour, use of stolen or unauthorised payment methods, or refund requests based on inaccurate information may lead to refusal of the request, permanent closure of your account, and a ban on future purchases.

8.Consumer rights

Nothing in this policy limits any right you have under mandatory consumer-protection law in your country of residence. Where such a right gives you more than this policy, that right prevails, and this policy is governed by the laws of the country where the seller is established.

9.Contact

Whisk Green Automator
E-mail: support@menumake.net

This document is provided for information and does not constitute legal advice. It is presented to the customer before payment, and completing a payment confirms acceptance of it.

Refund & Cancellation Policy